Refund policy

Thank you for your interest in the Celebrator II for your store.  Celebrator is a great product.  Before shipping, Celebrator goes through a number of QC processes.  You can rest assure the product you receive is working well.  However, sometimes things happen.  If your product is defective, we can issue an exchange on the product.  Please contact us using the contact page on this website.   If this is the case, we will need to receive the unit back for inspection.  Examples of defective item include, on/off button not working including speeds.  Unit not recharging or holding a charge.  All returns will be thoroughly inspected for defects before a refund is issued.  Shipping charges are the responsibility of the buyer and 3rd Planet Products, Inc. will not reimburse any shipping charges. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged due to shipping, so that we can evaluate the issue and make it right.

Returns
We stand behind the quality and performance of every Celebrator we offer and are confident in the experience it provides. Due to the personal nature of our product, we do not accept returns or offer refunds unless there is a manufacturing defect, in which case we are happy to provide an exchange. We encourage customers to review product details and images prior to purchase, and our team is always available to answer any questions to ensure you feel confident in your decision.